Is The Rx Advocates a Legitimate Prescription Assistance Service?

Authored by The Rx Advocates, / Medically Reviewed by Dr. Conor Sheehy, PharmD, BCPS


Yes – The Rx Advocates is a legitimate organization that helps individuals obtain brand-name prescription medications through Patient Assistance Programs at little or no cost.

Located in Boca Raton, Florida since opening its doors in 2013, We have helped over 50,000 Americans save money on their vital prescription medications for various chronic illnesses, such as diabetes, asthma, kidney disease, and high blood pressure to name but a few.

Please follow this link to see a comprehensive list of medical conditions where medication is available through our service.Additionally, please read just a few of our latest online reviews later in this article.

Key Points: 

  • The Rx Advocates is a patient advocacy service established in 2013, located in Boca Raton, Florida.
  • The Rx Advocates has enabled thousands and thousands of ordinary Americans to receive their brand-name prescription medications at little or no cost.
  • You are invited to read the independent online reviews written about us below or online at the Better Business Bureau, Trustpilot, and Google.
  • If you have any questions that are not covered by the Frequently Asked Questions (FAQ) section later in this article, please feel free to either call or email us your questions, and we will be happy to answer them for you:

Who is The Rx Advocates?

The Rx Advocates provides professional assistance to those who cannot afford their brand-name prescription medications for several reasons: those underinsured, those ineligible for Medicaid, and those without insurance.

We accomplish this by accessing the Patient Assistance Programs (abbreviated to PAPs and also called prescription assistance programs) offered by pharmaceutical companies on behalf of the patient.

The Rx Advocates: How Does It Work?

For a small monthly fee, The Rx Advocates will save you time, money, and worry if you cannot afford your monthly brand-name prescriptions, we do this by:

  1. Working with you and your doctors to prepare each Patient Assistance Program application. Once the applications are prepared, we file your applications with each Patient Assistance Program on your behalf.
  2. We then follow up with each Patient Assistance Program regularly to ensure that your applications have been received and processed.
  3. Once approved, The Rx Advocates handles all ongoing work associated with each prescription medication, this includes managing your refills to ensure you never go without your medication.

What are Prescription Assistance Programs (PAPs)?

Many pharmaceutical companies in the U.S., along with some individual U.S. states and certain specific nonprofits and charities, offer Patient Assistance Programs (abbreviated to PAPs, and also called prescription assistance programs) to people who cannot afford their prescription medicines.

These programs are available for eligible individuals who meet the income and insurance guidelines set by the individual PAPs to receive their medications at a low cost, or for free.

Since each pharmaceutical company establishes its own rules and guidelines for its PAP, all application processes are different, with approval criteria varying considerably from program to program. There is no standard enrollment process.

Each pharmaceutical company selects which of its drugs are available through their programs and for how long a person can receive assistance. The pharmaceutical manufacturers cover the cost of the medicine.

In general terms, you must meet the following requirements:

  • Be a permanent, legal resident of the U.S. or Puerto Rico.
  • Be uninsured or underinsured.
  • Meet specific income eligibility requirements.

Unfortunately, pharmaceutical companies do generally not actively advertise or market the availability of these programs.

While these programs benefit patients, they are sometimes difficult to access and understand. One 2009 study showed that only half of the programs would disclose their eligibility criteria freely. Many see the sign-up process as confusing and tedious.

Patients typically are unable to apply to PAPs without involving their care team because healthcare providers need to fill out part of the application. A 2018 study suggested healthcare providers don’t always know which patients would be best for which PAPs because of a lack of clear information on eligibility and benefits.

The Rx Advocates: How Much Does It Cost?

Once successfully approved, your medications are free from the Patient Assistance Programs. Your only cost is our service fee; this varies depending on how many medications you qualify for:


Prescription bottle illustration


per month

1 Medication

Prescription bottle illustration


per month

2 Medications

Prescription bottle illustration


per month

3 Medications

Prescription bottle illustration


per month

4+ Medications

In addition to the monthly service fee, please note that The Rx Advocates does charge a one-time, non-refundable enrollment fee of $35.00. This fee helps to cover some of the initial administration costs. Our service is month-to-month, and our members are free to cancel at any time.

The Rx Advocates: What Do The Customers Think?

Please check out some of our Trustpilot reviews below. We strive to provide the highest level of service to each and every individual we help.

The Rx Advocates: Frequently Asked Questions (FAQs)

Many websites claim to help people apply to Patient Assistance Programs. Many of these, like The Rx Advocates, are legitimate and reputable. However, some are not.

Here is a list of potential red flags and warning signs:

  1. If you are unable to get a real person on the phone
  2. If the company won’t answer questions to your satisfaction
  3. If the company does not have a physical street address
  4. Also check with the Better Business Bureau and other online review services, like Trustpilot and Google. Companies with a large number of unresolved complaints is another red flag.

No, unfortunately, Patient Assistance Programs are only available for brand-name medications.

Hundreds of brand-name prescription medicines are available through PAPs (obviously, they are too numerous to mention them all here). We have a comprehensive list available on our website, however, here are some of the medications that we commonly help with:


  • Humalog
  • Eliquis
  • Trulicity
  • NovoLog
  • Lyrica
  • Lantus
  • Januvia
  • Jardiance
  • Entresto
  • Victoza
  • Symbicort
  • Tresiba
  • Levemir
  • Spiriva
  • Basaglar

On average, our members receive their first shipment in 4-6 weeks.

Your doctor’s details are needed because they are required to be involved in the application process.  There is typically a doctor section on each PAP application that needs to be signed by your physician.

Each Patient Assistance Program has its own eligibility criteria, which can vary considerably. Some require the total household income to determine if an individual is eligible for their program.

In the event you have no income, some programs may require a Medicaid Denial Letter (MDL).  However, this is case by case and it’s always best to call us so that we can review your unique situation.

Yes, depending on the Patient Assistance Program and type of insurance you have.

If you are denied for all medications we are assisting you with, you will receive a refund for any monthly service fees paid. However, the one-time $35 enrollment fee is non-refundable.

If you have any further questions regarding the legitimacy of our company or service, please call or email us at the contacts provided. Thank you.

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