Is The Rx Advocates a Legitimate Prescription Assistance Service?

Authored by The Rx Advocates, / Medically Reviewed by Dr. Conor Sheehy, PharmD, BCPS
Last Updated: September 6, 2022

Yes – The Rx Advocates is a legitimate organization that helps individuals obtain brand-name prescription medications through patient assistance programs.

Located in Boca Raton, Florida, since opening in 2013, The Rx Advocates has helped over 50,000 Americans save money on their vital prescription medications for various chronic illnesses, such as diabetes, asthma, kidney disease, and high blood pressure to name but a few.

Please follow the link to see a comprehensive list of the medical conditions where the medication is available at a discounted price through The Rx Advocates.

Additionally, please read just a few of our latest online reviews that have been left on theBetter Business Bureau, Trustpilot, and Google later in this article.


Key Points: 

  • The Rx Advocates is a legitimate patient advocacy service established in 2013, located in Boca Raton, Florida.
  • The Rx Advocates has enabled thousands and thousands of ordinary Americans to receive their brand-name prescription medications at little or no cost.
  • You are invited to read the independent online reviews written about The Rx Advocates below or online at the Better Business Bureau, Trustpilot, and Google.
  • If you have any questions that are not covered by the Frequently Asked Questions (FAQ) section later in this article, please feel free to either call or email us your questions, and we will be happy to answer them for you:


Who is The Rx Advocates?

The Rx Advocates provides professional assistance to those who cannot afford their brand-name prescription medications for several reasons: those underinsured, those ineligible for Medicaid, and those without insurance..

We accomplish this by accessing the Prescription Assistance Programs (abbreviated to PAPs and also called patient assistance programs) offered by pharmaceutical companies on behalf of the patient.


The Rx Advocates: How Does It Work?

For a small monthly fee, The Rx Advocates will save you time, money, and worry if you cannot afford your monthly brand-name prescriptions, and they do this by:

  1. Working with you and your doctors to prepare each patient assistance program application. Once the applications are prepared, they file all your applications with each pharmaceutical company on your behalf.
  2. Follow up with each pharmaceutical company regularly to ensure that your applications have been received and processed.
  3. Once approved, The Rx Advocates handles all ongoing work associated with each prescription medication, and, importantly, this includes managing your refills to ensure you never go without your medication.


What are Prescription Assistance Programs (PAPs)?

Many pharmaceutical companies in the U.S., along with some individual U.S. states and certain specific nonprofits and charities, offer prescription assistance programs (abbreviated to PAPS, and also called patient assistance programs) to people who cannot afford their prescription medicines.

These programs are available for eligible individuals who meet the income and insurance guidelines set by the individual pharmaceutical companies to receive their medications at a low cost, or for free.

Since each pharmaceutical company establishes its own rules and guidelines for its PAPs, all application processes are different, with approval criteria varying considerably from program to program. There is no standard enrollment process.

Each company selects which drugs are available on their programs and for how long a person can receive assistance. The pharmaceutical manufacturers cover the cost of the medicine.

In general terms, you must meet the following requirements:

  • Be a permanent, legal resident of the U.S. or Puerto Rico.
  • Prove you are uninsured or that your insurance doesn’t cover your medication.
  • Meet specific income eligibility requirements.

Unfortunately, pharmaceutical companies do generally not actively advertise or market the availability of these programs.

While these programs benefit patients, they are difficult to access and understand. One 2009 study showed that only half of the programs would disclose their eligibility criteria freely. Many see the sign-up process as deliberately confusing and tedious.

Patients typically are unable to apply to PAPs without involving their care team because healthcare providers need to fill out part of the application. A 2018 study suggested healthcare providers don’t always know which patients would be best for which PAPs because of a lack of clear information on eligibility and benefits.


The Rx Advocates: How Much Does It Cost?

Once successfully approved, your medications are free from the Patient Assistance Programs. Your only cost is our service fee; this varies depending on how many medications you qualify for:


Prescription bottle illustration


per month

1 Medication

Prescription bottle illustration


per month

2 Medications

Prescription bottle illustration


per month

3 Medications

Prescription bottle illustration


per month

4+ Medications

In addition to the monthly service fee, please note that The Rx Advocates charge a one-time, non-refundable enrollment fee of $35.00. This fee covers all initial administration and eligibility costs. The service is provided monthly, and clients are free to cancel at any time.


The Rx Advocates: What Do The Customers Think?

The customer service and review ratings for The Rx Advocates are provided below and are taken from the following professional online review services: Better Business Bureau, Google, and Trustpilot. You are also invited to click on the links provided to read “All The Rx Advocates Reviews” from these services.




The Rx Advocates: Frequently Asked Questions (FAQs)

Many websites claim to help people apply to prescription assistance programs. Many of these, like The Rx Advocates, are legitimate and reputable. However, many are not.

Here is a list of potential red flags and warning signs:

  1. If you are unable to get a real person on the phone, be suspicious. If the person you speak to is guiding your conversation, the likelihood is they are simply salespeople who are not there to help you. They are there to take your money.
  2. If the company won’t answer your questions to your satisfaction, be suspicious. For example, one program declared they gave part of their profits to a non-profit but would never say which non-profit. This is a definite red flag.
  3. If the fees are far larger than their competition, shop around and ensure you aren’t paying significantly more than other services charge.
  4. If the business does not have an actual physical street address (just a PO Box number), be very wary. Legitimate companies will normally have a physical location.
  5. Check with the Better Business Bureau and other online review services, like Trustpilot and Google Reviews. Companies with a large number of unresolved complaints is another definite red flag.
  6. Apply your due diligence, and search online for the company’s name. Consider this another red flag if you find other low ratings, endless complaints, and other negative opinions.

No, unfortunately, Patient Assistance Programs are only available for brand-name medications.

Hundreds of brand-name prescription medicines are available through PAPs (obviously, they are too numerous to mention them all here). The Rx Advocates has a comprehensive list available on their website. Here are some of the medications that are available:

  • Humalog
  • Eliquis
  • Trulicity
  • NovoLog
  • Lyrica
  • Lantus
  • Januvia
  • Jardiance
  • Entresto
  • Victoza
  • Symbicort
  • Tresiba
  • Levemir
  • Spiriva
  • Basaglar

On average, customers of The Rx Advocates receive their first shipment in 4-6 weeks.

The Rx Advocates requires the personally identifiable information that the pharmaceutical companies request to submit a formal application; this information includes:

  • Name, address, date of birth, SSN
  • Insurance details
  • Income details
  • Physician details
  • Medication details
  • Payment details

Your doctor’s details are required because they are required to be involved in the application process. The Rx Advocates will send your doctor a request for a prescription. Once the signed prescription from your doctor is received, The Rx Advocates can finalize the application with the pharmaceutical manufacturer.

In some instances, The Rx Advocates may require your assistance in expediting the request for the prescription from your doctor. In these instances, you will be notified if the prescription is still outstanding and your assistance is required.

Each pharmaceutical company has its eligibility criteria, which can vary considerably. Some companies require the total household income to determine if an individual is eligible to receive medication from them.

As above, each pharmaceutical company has its eligibility criteria. You may still apply if you are currently unemployed, although you may be required to provide evidence of this (e.g. an employment termination letter).

Yes, depending on the program, you can still enroll if you currently have health insurance.

Once the online enrollment form is completed and submitted, you will receive an email informing you of the outcome. If you have been approved, you will be asked to sign and send back a Consent Form, which allows The Rx Advocates to act on your behalf and progress with your prescription.

If you are denied for all the medications The Rx Advocates is assisting you with, you will receive a refund of any monthly service fees. However, please remember that the one-time $35 enrollment fee is non-refundable.

Furthermore, if you are denied, you can also reapply. Pharmaceutical manufacturer programs do change from time to time. Therefore, if you have been unsuccessful in the past, it does not mean you will be unsuccessful in the future.

In addition, if your circumstances change, this could also potentially change your eligibility. You are recommended to check regularly, even if you are not qualified – there is no cost or charge for checking.

The Rx Advocates’ primary goal in collecting personally identifiable information is to provide you with the products and services made available through the various services. The safeguarding of this information is of paramount importance. 

Here’s a breakdown of The Rx Advocates’ Privacy Policy as it applies to your information:

  • Information Collected Upon Registration: If you want to have access to certain restricted sections of their website, you will be required to become a registered user, and to submit certain personally identifiable information to The Rx Advocates.
  • Personally identifiable information may include:
    • Your full name
    • Your email address
    • Your telephone number, and
    • Other information that you decide to provide us with

Use of Contact Information: Additionally, The Rx Advocates may use your contact information to market to you, and provide you with information about various products and services.

If you have any further questions not answered in these FAQs, please call or email The Rx Advocates at the contacts provided. Thank you.

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